Frequently Asked Questions

Please contact us with any further questions at (602)842-1819 or artist.ecsooarts@gmail.com

IF YOU HAVE ORDERED A PRINT

We are partnering with Skyline Printing for all your print orders. When you commit to an order, Skyline Printing will process your order and ship it directly from their location to your receiving address.  If you have any questions about print quality, or shipping and return information please read here & here.

Do I get a discount on print products?

You may get a discount coupon for your first order and here is the coupon (awaiting update).  We give away discount coupons from time to time, so please signup for our promotion newsletter here and don't miss out on the opportunities to save.

IF YOU HAVE ORDERED ORIGINAL ARTWORK

What is the average process time for an order?

Please allow 2 to 3 business days for us to prepare your order to be shipped. 

How do you package my order?

Your order will be packed carefully to make sure it will arrive safely and without any damage.  First, every painting will be wrapped with a layer of acid-free glassine paper, then bubble-wrapped for impact cushioning, then sandwiiched between polystyrene panels before entering the box or crate (depending how large is the painting is.)  Please view pictures on the right side.

Where do you ship from?  

All the shipments will be shipped from Phoenix, Arizona, The USA.

How do you ship my order?

All orders within the 48 contiguous states of The USA and Canada will be handled by either UPS or Fedex Ground Shipping Economic Service unless the economic class isn't available for that distance.  The delivery time will be from 5 - 12 business days depending on the distance.  Once your package is shipped, a tracking number will be sent via e-mail to you.

International orders, will be sent using USPS Priority International Economic rate for smaller shipments and Global Express Guarantee mail service for larger packages within their size limits. For extra large packages we will use Fedex International Economic service unless they don't offer it.  As soon as your package is shipped, a tracking number will be sent to you via e-mail.  We strongly advise our international buyers to contact us in advance BEFORE placing your order.

Can I get a discount on shipping?

Shipping prices are calculated according to the weight and size of the packages and are charged by the shippers. We are not responsible for custom duties that might be charged by international ports.  

If you are an international purchaser, and really wanted to save a bit on the shipping cost, we recommend changing the package to a tube.  This means we will take the canvas off from the stretcher bars and roll it up and pack it in a tube.  But then you will have to engage an expert to restore the canvas on the stretcher bars or find an alternative display method.  For further information please contact us at artist.ecsooarts@gmail.com.  We strongly advise our international purchasers to contact us in advance BEFORE placing your orders.

Can I combine multiple orders in one shipment?

Yes! Please contact us before you finalized your order.

What are my return and shipping options?

If for some reason you want to return your order, you need to contact us within 7 calendar days from the date of delivery.  You will need to pay the shipping cost and return it the same way and in the same condition you received it within 30 calendar days from the date of order.  Your payment of the artwork will be refunded after a deduction of 25% restocking fee upon receipt of the returned merchandise.

What should I do if the shipment arrives damaged?

If your order arrives and the box is damaged, please contact us IMMEDIATELY.  BEFORE YOU OPEN THE PACKAGE, YOU MUST PHOTOGRAPH the damaged package for insurance claim purposes.  If the artwork is damaged inside the box, please TAKE PHOTOGRAPHS pf the damaged artwork for insurance claim purposes.  

Can I get a replacement if the artwork was damaged in transit?

Definitely! Although our artist cannot duplicate the painting to a 100% likeness (because each painting is unique and created with spontaneity), she will try her best to reproduce it as closely as possible, but please send the damaged piece back to us first. Please contact us for further details.

Can I pick up my order in person? 

Yes!  In fact we strongly encourage the clients to view the artwork in person before committing to an order. You may contact us to arrange for a studio visit or a home show.  We also highly encourage our local clients to hang the artwork in your home/workplace/lobby to test it for a week with a deposit and verified information.  0% interest payment plans are available for local buyers. Please contact us to inquire for more details. Cash accepted and free delivery for local buyers. 

What type of materials did you used to created your artwork?

We use professional grade cotton canvas which is stretched onto strong wooden support frames.  The canvas is gallery wrapped with hidden staples.  All the artwork is painted on edges for a modern, gallery style presentation.  They are painted with professional grade acrylic paints and light-fast pigments.  Each painting is coated with layers of UV light resistant varnish, gloss or semi-gloss, for protection and durability.  Some paintings may have added natural materials such as sea shells.  Others may have raised texture or sculpted features built-in by using artist molding paste, which is durable and does not crack when dried. 

Will my artwork arrive ready to hang?

All artwork is wired at the back and ready to be hung without a frame.  Framing is optional because the canvas edges are painted gallery style.  It is absolutely your own choice and expense to have it framed by an expert.

Will the artwork include the artist's signature?

The artist signed using a short signature at the front and a long signature at the back of the painting.  A hand signed certificate of authenticity will also be included in the package.

Where do you get your inspiration to create your artwork?

Our beautiful world, the beautiful side of humanity, and my desire to tell their stories.

Why do you create art?

Art is my life-long passion and is a great venue of escape from the negative things experienced in life.  It is also very satisfying to find joy in success, knowledge and wisdom.  I love creating art in all forms, and am most happy when I am lost in the creative process.  

Do you teach classes?  

Sometimes.  But there are no classes scheduled at the moment.  If you are interested to learn a particular art technique please contact us for a private or group class.  

Do you accept custom order?

If you love one of the paintings but the size doesn't fit your requirements, please contact us and we are most happy to discuss your personal needs for the artwork you envisage.

Do you accept commission work?

We welcome working with customers to create unique artwork that is specific to your needs.  Please contact us to further discuss any ideas you have regarding commission works.  Non-refundable deposit is required, but if you are not totally satisfied with the completed work, a full refund minus the deposit will be issued upon the return of merchandise.

Do you offer wholesale price for interior designers?

If you are an interior designer, you are offered to buy my ready made artwork at a professional discount.  Please contact us for further details.  

If you can't find a suitable finished piece throughout our website, we are happy to work closely to your design plan.  Our artist will create 5 - 10 small sample paintings on canvas paper/panels according to the requirement of designer's client.  We will take pictures and send them to the designer so they can present the idea to their client.  Once approved, the painting is created from the chosen sample in the speciified size.  Please contact us to discuss the term and condition.